Skills & Competencies for General Clerk II

General Clerk II job profile

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JOB SUMMARY for General Clerk II

Performs various routine and defined clerical tasks in an office environment.

JOB RESPONSIBILITIES for General Clerk II

Prepares, files and maintains physical or electronic records and documents in required formats. Compiles and verifies information using simple calculations and standard procedures. Inputs data into a tracking database or system. Retrieves documents or responds to requests for information from internal or external customers by phone or e-mail. May assist with general office tasks such as copying, mailing, and ordering supplies.

General Clerk II SALARY RANGE

BASE 50%
$42,412
TOTAL 50%
$43,115
Job Level
A02
Job Code
OF13000011
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

General Clerk II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each General Clerk II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for General Clerk II

1 Job Family Competencies – Administrative Management
Proficiency Level -2
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Discusses the principles and procedures of administrative management.
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Level 2 Behaviors
(Light Experience)
Assembles basic office equipment, such as fax machines and phone systems.
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Level 3 Behaviors
(Moderate Experience)
Provides employees with guidance regarding general organizational policies and guidelines.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the performance of the administrative management programs to help understand their job responsibilities.
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Level 5 Behaviors
(Mastery)
Builds a productive workflow for the administrative management for the needs of all departments.
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2 Job Family Competencies – Calendaring
Proficiency Level -2
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Describes the process of the calendaring procedures.
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Level 2 Behaviors
(Light Experience)
Discusses features of various calendaring software.
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Level 3 Behaviors
(Moderate Experience)
Distributes activity schedules to appropriate internal and external departments.
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Level 4 Behaviors
(Extensive Experience)
Leads discussion on the updated functionality among different releases.
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Level 5 Behaviors
(Mastery)
Establishes a strong follow-up system, including proper calendaring to ensure deadlines are met.
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3 General Clerk II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - General Clerk II
Proficiency Level - 4
5 Competency for - General Clerk II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for General Clerk II

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Discusses the challenges and issues in keeping information confidential.
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Level 2 Behaviors
(Light Experience)
Deals with situations and information requiring confidentiality with strict adherence to guidelines.
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Level 3 Behaviors
(Moderate Experience)
Develops functional policies and processes in handling confidentiality.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to implement technical tools for better information protection.
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Level 5 Behaviors
(Mastery)
Develops and oversees policies and processes to maintain confidentiality throughout our business.
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3 General Clerk II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - General Clerk II
Proficiency Level - 4
5 Competency for - General Clerk II
Proficiency Level - 5

Summary of General Clerk II skills and competencies

There are 0 hard skills for General Clerk II.
12 general skills for General Clerk II, Administrative Management, Calendaring, Computer Literacy, etc.
7 soft skills for General Clerk II, Attention to Detail, Confidentiality, Time Management, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a General Clerk II, he or she needs to be skilled in Attention to Detail, be skilled in Confidentiality, and be skilled in Time Management.

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